Clean the camera lens — dust, moisture, or smudges are the most common cause of blur.
Check the quality setting: Camera Settings > Media Settings. If it is set to Low, increase it to Mid or High.
If the blur only happens at night, make sure the IR/Night Vision LEDs are clean and unblocked.
Go to Camera Settings > Media Settings.
Adjust the sliders for Quality, Brightness, Contrast, Saturation, and other image controls.
Go to Camera Settings > Media Settings and increase the Brightness slider.
Check if IR/Night Vision mode is set to Auto — it should switch automatically in low light.
Lag, Buffering & Frame Drops
Lag almost always means bandwidth issues.
Try reducing the video quality in Camera Settings > Media Settings to Medium.
Check your internet speed — minimum 2 Mbps upload per camera is needed for smooth streaming.
Please go to your camera's Settings and check if the Anti-Flickering option is enabled. If it's not enabled, please turn it on — this usually fixes the flickering issue.
If Anti-Flickering is already enabled and the issue persists, then it's likely that too much direct light is hitting the camera lens — such as a tubelight, LED light, or sunlight.
Try repositioning or angling the camera to avoid direct light exposure.
If the issue still continues after trying both steps, please create a support ticket and our team will get in touch with you.
Night Vision & IR
Check that IR mode is set to Auto in camera settings.
If the area has ambient light (e.g., a streetlight), the camera may not switch to night mode automatically. Try setting it to Night manually.
Make sure the camera lens and IR LEDs are clean — dirt or cobwebs block IR illumination.
If the camera is online but showing black, try rebooting it from Camera Settings > System > Reboot.
A black screen is often a stuck IR filter or a temporary stream issue — a reboot usually clears it.
Smart Quality uses AI to automatically optimize video clarity in real time, based on lighting and movement conditions.